Privacy Policy

At a glance

This policy explains what information HAKUNA AUDIO collects, why we collect it, and how you can contact us about your data. The complete terms are below; this summary does not replace them.

This website runs no analytics, no advertising pixels and no third-party trackers, and sets no cookies of its own. Nothing you do here is profiled. The only personal data that exists is what you send when you buy a plugin, activate it, open an account, join the newsletter or email for help.

Who is responsible

HAKUNA AUDIO, Chile, is responsible for the data described here. Contact: support@hakunaaudio.com.

What we collect

In full, and nothing else:

• Standard server logs when you visit — IP address, time, page, browser.
• Your name, email address and order details when you buy.
• Your serial and a machine identifier when you activate a plugin, and when it checks in: as it starts, and every few hours while it stays open, only if there is an internet connection.
• Your email address, name and a password hash if you open an account, and which versions you download from it.
• Your message and address when you write for support.
• Your email address and where you arrived from if you join the newsletter.

Each of these is explained in its own section below.

Cookies and analytics

No analytics, no advertising or social trackers, and no cookie banner — because nothing stored here needs your consent. The website itself sets no cookies. Two small things can be kept in your browser, both only so the site works:

• If you sign in to your account, a session cookie that keeps you signed in — up to 30 days without use, and 90 at most — and a second one whose only content is that you are signed in, so the menu on the rest of the site can offer your account instead of a sign-in link.
• A note that you have seen or answered the newsletter invitation, so it is not shown to you again.

Neither identifies you to anyone else, and nothing follows you off this site.

Visiting the site

The web server records standard request logs — IP address, time, page requested, browser user agent — for security and to keep the server running. They are kept for a short period and are not linked to any identity. Legal basis: legitimate interest in operating a secure service.

Buying

Checkout runs on Lemon Squeezy, which acts as merchant of record and as an independent controller for the payment. They collect your name, email, billing country and payment details, and issue your invoice. We never see or store your card details. Their handling of that data is covered by Lemon Squeezy's privacy policy.

We receive your name, email address and order details in order to issue your license and provide support. Legal basis: performance of the contract.

Activation

When you activate the plugin, our activation server receives your serial and a machine identifier derived from your computer, so that the three-machine limit can be enforced and so we can reset it when you ask. It returns a signed license file that is then stored and verified on your own computer.

After that, the plugin only checks in. When it starts, and every few hours while it stays open, it sends the same serial and machine identifier and which plugin it is, in the background, so that a computer you free from your account, or a license that was refunded, stops using it. Several copies open at once share one check. We record when each activated computer last checked in, which you can see in your account. Without a connection it keeps working and sends nothing. It does not report what you make or what host you use. There is no telemetry.

When the plugin looks for a newer version, the request carries its version and your operating system, and nothing that identifies you.

Your account

If you open an account, we store your email address, the name you give, and your password — only as a one-way hash, never the password itself. If you choose to sign in with Google, Google tells us your email address and nothing else. We also keep which licenses are linked to the account, any other email addresses you add to it, and which versions you have downloaded and when, so the account can show them to you. Legal basis: performance of the contract.

You can delete the account yourself from its settings. That removes those records. Your licenses stay valid, because they are what you bought, not part of the account.

Email

If you write for support, that message and your address are kept as long as needed to help you and to keep a record of the issue. If you attach a log file, it contains diagnostic information about the plugin — no audio and no personal content.

The newsletter

If you join the newsletter we store your email address, the date, which form you used, and where you arrived from — the campaign labels in the link you clicked, or the domain that linked to us. That is how we know which channels are worth continuing. We keep the domain only, never the full address of the page you came from.

Those labels are read from the link at the moment you subscribe. Nothing is kept in your browser to remember where you came from, so if you arrive on one page and subscribe from another, or come back another day, that visit simply is not attributed.

Every newsletter email carries a one-click unsubscribe, and leaving removes you from every future send. We then keep your address only so that you are never emailed again; ask and we will delete it entirely.

How long we keep it

License and order records are kept while the license is valid, and afterwards for as long as tax and accounting law requires. Your account is kept until you delete it. A newsletter address is kept while you are subscribed, and afterwards only as described above. Server logs are kept briefly. Support email is kept until it is no longer useful.

Your rights

Under the GDPR you may request access to your data, correction, deletion, restriction, portability, and you may object to processing based on legitimate interest. Write to support@hakunaaudio.com and it will be handled within one month. Deleting your license record means the license can no longer be reactivated or supported.

If you are in the European Union or the United Kingdom, you may also complain to your national data protection authority.

Contact

Anything about your data, this policy, or a request under it: support@hakunaaudio.com. What you may do with the software itself is in the Terms of Use.